Customer Testimonials

“I can highly recommend the services of Dialect Telecoms without hesitation. I met Debbie Tear at a networking event and was immediately impressed with the services she talked about and the professionalism she portrayed. Within days of our initial discussion I had the VOIP phone system I needed installed and operational.  Any additional services I’ve required have been provided quickly and efficiently and any questions I’ve asked have been treated the same way. It’s been such a pleasure to deal with Debbie, she makes everything so easy and by using the services of Dialect I’m able to deliver a great service to my own clients. Thank you very much Debbie and Dialect.” Alexandra Underwood, Organised By Alex

“We joined Dialect in 2008 following a review of our telephone costs.  In one year we have saved around 35% on our bills, even with the increasing amount of calls made to mobiles.  The invoices arrive regularly every month both by email and post and are clear and easy to understand.  Whenever I have rung Dialect, the staff have been easy to contact and more than helpful with my query.  We have now arranged a contract  with them for global texting to our parents.  Yet again, their prices were the most reasonable.  I would recommend them to other schools.”. Pat Dove, Chiltern Primary School, Northampton.

“Debbie and Helen made our telecomms switch seemed so easy – there was no hassle; they just sorted it from end to end – fantastic!” Aileen Major, ACMA, Finance and Accounting for Business, Northampton.

“After years of poor service, confusing bills and astronomical price increases from BT, we were lucky enough to meet Debbie Tear from Dialect Telecom. She provided an extremely competitive proposal to take over our ISDN and fax lines. We were very worried about a potential disruption in service, but Debbie reassured us this would not happen, and she was right. Any queries are now dealt with immediately and professionally – and needless to say we are saving a substantial amount on our telecoms bill every month.” Philippa Cutler, Pyke Smith & Cutler Insurance Brokers, Northampton

“Debbie is very knowledgeable in her field and also portrays a human side to her approach in business, very personable and professional, I know she has helped many people save money in my networking group” Sharon Bassett, Throgmorton, Leicester.

“Over the last 18 months, it has been a pleasure to have been looked after by your staff. Your attention to Customer Service is second to none and I can’t stress how thankful I am to have your assistance looking after communications for my business. You have made suggestions as to how to save us money on our line rental and on the cost of calls. When we recently moved premises, you handled everything superbly, always keeping us up to date with progress and transferring numbers, installing new lines, broadband etc. It is and always will be my pleasure to recommend you and your company to my friends, business associates and of course, family. Thak you Helen.” Haydn van Weene, Van Weenen Estate Agents, Olney

“I have no hesitation in recommending DIALECT Ltd for all telephone and broadband requirements. We have recently had a new VOIP system installed by Dialect. the service was efficient, timely and excellent value. The technical support is professional, instant and the staff are always friendly. Debbie is very knowledgable in her field and confidently arranged the changeover with no inconvenience to ourselves whatsoever. It is a breath of fresh air to deal with a company where customer service is truly paramount.” Janet Braunston, Braunstone Print Copy Design, Northampton

“I just wanted to express my thanks for the smooth and efficient installation of our two new phone systems. What could have been a stressful time ran extremely smoothly and the service you provided was excellent. I look forward to working with you in the future and thank you once again for the reliable service you provide for us. ”  Julie Clews, Duston Dental Practice, Northampton

“We are all extremely delighted with the service received from Dialect during the last year.  It has been an enormously successful transition from British Telecom.  We are encouraged by the fact, all of your promises have come to a very satisfactory conclusion.  We have saved more than £1,000 on our annual bill, with the VOIP system.  The reception is very clear and we are very delighted with all the features and benefits received.  In addition, we have learn’t more today in the recording features, reports, downloading of all calls to aid sales training.  An absolute must!  We are very appreciative of all the support received from Debbie and her office based team.” Maryon Lawry, Accessory Bits Ltd, Northants.

“Debbie has saved me time and energy with her personal service, enabling me to reduce my telephone bills” Jane Bellingham, The Northampton Clinic, Northampton.

“I wanted to thank you for all the assistance you have provided when installing our new phones and the smooth takeover of our landlines and broadband.   The new service has been so professional, the online system is fantastic, we can actually maintain control of all our communications and how we divert and this system has even saved me money investing in a new CRM system as that function is also included.  Your training last week at our offices was invaluable and we really appreciate your on-going support.  As you know I already have recommended you into one of my clients and I will continue to recommend you into any business looking for a professional telecoms provider”. Christine Newman, The Graduate Recruitment Specialist Ltd, Northampton.

“I met Debbie at a networking meeting and was impressed with her depth of knowledge about telecoms and the way she talks about  it in a jargon free way.  I was looking for a phone solution to allow me to handle calls for a client.  Dialect’s VOIP system is easy to set up and use and it’s great to be able to  configure your system just how you want it quickly and easily online.  I would recommend Debbie and the Dialect team to anyone seeking a new telecoms solution for their business.”  Jacqui Dean, Key Virtual Assistance, Northampton.

“Thank you so much for arranging our internet broadband connection.  The router you supplied is working fine and I am now emailing you from my new office as proof of pudding.  Excellent all round.”  Paul Beesley, Beyond Theory

“I wanted to write and thank Debbie for your excellent work and customer service you recently provided for me.  Recently my business needed to relocate our offices, as one can experience a multitude of issued when relocating premises I really wanted to use a trusted and local business to help.  When it came to phones lines, numbers and broadband we contacted Debbie for some initial advice and some costings along with a proposal.  Debbie attending both premises and shortly after had a proposal and costing ready.  We gave Dialect the go ahead on the works required and soon after arrangements were made for the necessary engineer’s visit.  In fact I would go as far as to say that my customers or anyone trying to contact the business would not have noticed any period of changeover and indeed didn’t have any issues in contacting the business.   I would not have any hesitation in recommending Debbie and the team at Dialect Telecom to any of my friends, family or contacts.  Thank you” Justin Carlin, Northampton H2O Ltd

“I am writing to thank you for the excellent service we have received from you, and Dialect Telecom, in the relation to the new phone system you have recently installed for us.  Your quote was competitive, and you stuck to it, and you delivered and installed the system as promised, on the agreed day and without any problems.  Since the system has been installed, you have dealt with all of our queries quickly, efficiently, and above all in a friendly manner.   Most importantly of all, the phone system is exactly what we needed, it is easy to use, and my staff love it.   I would have no hesitation in recommending Dialect Telecom.”    John Punni, Key Conveyancing Solicitors

“Thank you for sorting out the phone system for Auto-Refurb.  The VoIP System is great for us as the office is not always managed.  I would have no hesitation in recommending your Company, the transfer and installation was a very smooth process.”   Paul Cox, Auto-Refurb

“Last month Dialect helped me with a telecom issue.  I needed to make my company have more presence, so I set up a virtual landline that goes direct to my mobile phone.  This is perfect for marketing materials and in time I’m sure I will substitute it with a real one.  Debbie’s service was prompt and tailored to my requirements.  She explained the contract clearly and coached me through the interface.  I have no hesitation in recommending Dialect to my friends and clients.”   Hars Samrai, Samrai Associates

“Relocating the business was the ideal opportunity to upgrade our telecoms set up. With over 50% of our work web-based, the speed of our broadband is crucial to our operation, and we were impressed with the improvements available by moving from a standard residential line to a business line – the internet no longer closes for business when the kids get home from school down the street!   Having been a BT customer, we have faced the same frustrations as countless businesses with their service level. That was another factor that swayed us to Dialect Telecom, where I know we have Debbie, Helen and their excellent team, always available at the end of the phone. They understand the sensitivities of telecoms and broadband to a small business, and are always able to help. The telephone service is great; we can always see who’s calling, and we can divert it whenever we want.”   Eppie Anderson, Tansor Web Design

“I would like to let you know how delighted we are with the telephone system and internet you installed and provide for us.  You have been extremely patient with us and after a long painful wait moving into our new premises, you came out several occasions to see us with your help and advice without any hesitation.  The lead time and installation of the phone and internet lines were seamless and we were advised every step of the way.  I would not hesitate to recommend your services again.”  Kyle Mock, My Business Workwear & My Business Print

“Can I just say how good your phone system is. In addition to cost savings it has brought structure, flexibility and professionalism to my business, with many useful features normally associated with a larger system. You and your team have been extremely supportive and helpful both during the set up and with ongoing assistance, so thank you for delivering a product and service that has fundamentally changed the way I manage my business.” Martin Spence, Independent Cruise Specialist

“Just a quick note to express my sincere thanks for the excellent service received from Debbie and Dialect Telecom Ltd.  Debbie’s approach to handling my enquiry was both professional and personal right from the outset and her caring attitude and persona assured me that Debbie really cares about her customers.   I would say that she cares about her customers above her revenues, quite a rare and valuable USP in today’s competitive commercial market.  Debbie has a very credible depth of knowledge in the field of Telecoms and understands her products well and as such, provided us with a phone system that gives us not only the day to day functions but really useful additional features that add value and improve the effectiveness of my team.   I have absolute pleasure and definitely no reservations about recommending Debbie and Dialect Telecom Ltd for your communication needs.” Joginder Sahunta, Business Growth Specialist

“Thank you so much for all of your help and advice when it came to providing us with new VoIP Phones.  I was impressed you took the time to find out our growth plans, so that you could provide a solution that would grow as we do.  You worked with us tirelessly to ensure we had the right solution for the team.  I would also like to extend our thanks to your team who continue to provide help and support with unfamiliar functions, ensuring we always get the best from your service.  Some people would presume after providing handsets and non-geographical numbers that would be the extent of the contact, we have been pleasantly surprised to receive timely offers of assistance, even before we had thought to ask for help ourselves.  It is very clear that you value customer service highly and are prepared to go the extra mile for your customers.”  Jules White, The Last Hurdle  

“We are now formally Dialect Telecom customers (Yay!) We are looking to grow this year and I’m on a mission to get our infrastructure & technology in place to manage the scaling of our agency business.  Part of this job for me, was to secure our biggest need – a strong & consistent broadband supply which is the lifeblood of our business.  Working with Debbie, we have converted our personal broadband to a business broadband – a very smooth transition, with no interruption in service (crucial for us).  We have also moved our landline VoIP number to Dialect – the idea is, if we did move premises, that doesn’t need to change.  Thank you Debbie for all your patience and I’m looking forward to this part of my job for 2017 being a big giant TICK.  I’m more than happy to refer more clients to you.”  Shelley Rostlund, My Social Intelligence

“I would like to take this opportunity to thank you for the smooth transition of our telephone & broadband system.  We had an outdated & slow analogue system & have now upgraded to a super fast VoIP system, which is not only efficient & faster, but we are also saving money each month. You personally came in & sorted out the cabling. With your efficient, patient & professional training we quickly learnt how to use the new system.  I have no hesitation in recommending your telecom services to my friends and other business contacts.”  Lee Eagles, Cyber Signs