Help & Advice
What is an Alternative Service Provider?
Dialect Telecom is a BT Wholesaler; an alternative service provider to BT Retail.
We buy our landline services at wholesale prices, sharing part of our discount with our customers, which enables us to offer huge savings.
Switching to Dialect Telecom What will change?
Switching to Dialect couldn’t be more simple. There won’t be any disruption to your lines, you will keep all of your telephone numbers and services, which are transferred on a like for like basis providing they were supplied by the BT network). It is simply an accounting change whereby Dialect will be charged for your lines on your behalf, rather than your existing provider, and your invoice will come from Dialect, at a reduced rate. Dialect manages your BT lines for you, we have a direct portal to BT Open Reach.
Is there a charge for changing to Dialect Telecom?
Dialect doesn’t charge for switching your lines to us.
When are invoices sent and how do I pay?
Our invoices are emailed to you monthly, which helps you to budget for a monthly charge and spread the cost evenly throughout the year. Line rental and service charges are billed one month in advance (rather than per quarter as BT Retail normally does) and calls are billed one month in arrears. Customers pay by Direct Debit.
Can I also switch digital ISDN lines to you?
Yes, you can switch analogue, multi-lines and digital lines. Do remember though that BT have announced their Digital Switch Off, so please speak to us to discover your options.
I am in a contract, can Dialect Telecom help?
If you think you are in a contract, it is worth checking with your existing provider, then we can discuss your options with you.
I work from home, can you switch me over?
Yes, businesses based at home can still benefit from our excellent savings.
Does Dialect charge a connection charge?
No, Dialect doesn’t charge a connection charge for your calls, unlike some other telecoms Companies. We simply charge per second for calls.
Does Dialect round up our calls?
No, Dialect doesn’t round up any calls you make, we simply charge per second for calls.
Is there a minimum call charge with Dialect?
Our minimum call charge is 1p.
Does Dialect do call packages or call plans?
Yes we do on our VoIP Products and SIP Trunks.
Can Dialect install new lines?
Yes, with access to the BT Open Reach portal, we can book new line installations there and then, and will offer you the soonest appointment available.
Does Dialect do Broadband Packages and can broadband be added to a new line install?
Yes.
We have various packages available to you and advise which is the best one for you. We give you the likely speeds you should expect from your broadband line, rather than an ‘up to’ speed which is unachievable.
Do you also provide routers?
Yes we can supply you with a pre-configured router, or alternatively we can provide the configuration details so that you can use your own router.